For all orders, you may return your product within 30 days of receiving the package if the package is unopened, undamaged, and in its original condition.
- Unopened packages: Eligible for return. Refunds will be issued as store credit or back to your original payment method (subject to your bank’s processing time).
- Opened packages: Not eligible for return, except in cases of quality issues (e.g., cloudy liquid, leakage, wrong item received, etc.). In such cases:
- Contact customer service immediately at service@acewinklab.com
- Provide clear video + photos as proof
- Our customer service will take care of your request if valid.
All store credit, refunds, and/or exchanges will be processed within 3–5 business days after the return is approved and received.
To Start a Return
1. Contact us at service@acewinklab.com
2. If approved, we’ll send a return shipping label + instructions
3. Items sent back without prior approval will not be accepted
Any questions? Email service@acewinklab.com
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Damages & Issues
Inspect your order upon arrival. Contact service@acewinklab.com immediately if:
- Item is defective/damaged
- Wrong item received
- Quality issue (cloudy, leaky, etc.)
Provide unpackaging video + photos for faster resolution.
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Exceptions / Non-Returnable Items
The following cannot be returned:
- Perishable goods
- Custom/personalized items
- Personal care/beauty products
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards (FINAL SALE)
Contact us if unsure about your item.
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Exchanges
To exchange:
1. Return the original item (following return rules above)
2. Place a new order for the desired item
Fastest way to get what you want.
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Refunds
- You’ll be notified once we receive & inspect your return
- Approved refunds go to your original payment method
- Bank processing may take additional time
- Unshipped orders: Email service@acewinklab.com for a full refund anytime before dispatch
